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If the answer
to your question is not here or you cannot find it on
the website, please just
contact us with your query and we will help
as much as we can.
How
much will our flights be?
This can vary from day to day (or even hour by hour!) but the
Useful Links page lists websites which are easy
to use and offer consistently good prices. Early booking may offer
the best value for flights as booking within 6 weeks or so of your holiday
can often attract a 'late booking fee' of around £12 per person from the
airline. Remember that some websites show the price including all
extra charges on the first screen - many others only show this on later
screens so make sure you have the final price when you are browsing for
the best buy. Another tip if you are travelling without school age
children is to check your local authority website for the school holiday
dates. Flights from your local airport avoiding these dates will be
very much cheaper.
Should
we book the house or the flights first?
We
usually recommend that you make your booking for Casa Mariposa first then
find suitable flights. If you are unable to find suitable flights,
you can cancel the accommodation within 7 days of making the provisional
booking at no charge.
Are our
dates available? (1)
Please check on the
availability calendar.
It is updated as soon as a provisional or confirmed booking is made.
If you prefer, just give us a ring on 0141 577 6709.
Are our
dates available? (2)
Availability shown for any particular date means that it is either
available or booked 'FOR THE NIGHT OF' that date so that if you would be
leaving on, say, a Wednesday, that date will still show as available
because we could take another family arriving on that day - by which time
you would be on your flight home! The first 'booked' date of
any holiday therefore should be regarded as a Changeover Day.
Can we
have a 10 day holiday?
Most of our visitors stay for 1 or 2 weeks but we are completely flexible.
For 10 days just divide the weekly rate for your size of party by 7 to get the nightly rate and multiply by the number of nights.
That would be your accommodation cost.
Do you
count children when you calculate the rental cost?
The price quoted for the villa is based on the number of
guests but we don't count babies occupying a cot. So, for example, 4
adults plus a 1 year old would just pay the standard
rate for 4. Four people plus a four year old (sleeping in a bed) would pay the weekly rate
for 5.
Our
flight arrives in the morning. When can we get into the villa?
Standard check in time is 4.00 pm. However, in practice we are as
flexible as possible and if your flight arrives before this and the house
is ready, then you just 'move in'. However, if there
are guests
leaving on your arrival day, our property managers need time to make sure
that the house is fully prepared for you. If you take advantage of
our airport transfer service, you will be able to leave your cases at the
house and will be told when to return.
Our
flight leaves in the afternoon. When do we have to vacate the villa?
Standard check out time is 10.00 am. However, we are as
flexible as possible and will set your check out time as late as possible
- again allowing for cleaning time for anyone arriving on your final day
and the check in regulations at the airport.
We will write to you approximately two weeks before your holiday begins
with a check out time based on our other arrivals.
Do we
need to hire a car?
No. The whole resort is within walking distance and taxis are cheap
if you are tired after a long day at the beach. See our
Caleta page for ideas of what to do in Caleta
itself. If you do want to
see more of the island, hire car companies are plentiful in the resort
centre as well as tour operators offering day trips to
various locations.
We have
a baby - can we hire equipment?
Yes, we can arrange for a travel cot,
high chair etc to be in the house
ready for your arrival. They are included in the
price of your holiday but must be requested
at the time of booking as they have to be booked in advance through our
property managers.
How far
is it to the beach/shops/restaurants?
Approximately 8 - 10 minutes walk to the nearest beach. There is a
mini train which you can get near the house. A 15 - 20 minute walk will take
you to the new beaches and lagoons at the Atlantico Centre - taxis are
cheap for the return home if you are tired after a long day in the
sunshine! Shops
and restaurants are about 2 minutes walk away in the Montecastillo Centre,
with a bigger selection in the resort centre (8 - 10 minutes walk).
What is
there to do in Caleta/Fuerteventura?
Caleta is a family orientated resort and as such is not for the clubbers
among you! Our
Day Trips page
gives an idea of what the rest of the island has to offer. There is
also a folder in the villa with lots of leaflets and previous
holidaymakers have left their suggestions in the visitors' book.
Is
there a pool?
No, but our visitors can use the pool at a neighbouring
holiday complex. And, of course, you have your own private
hot tub on the
terrace!
When
will we get the breakages deposit back?
If
there are no problems, we aim to return the breakages deposit
approximately 1 week after you return home.
Do you
allow smoking?
Smoking is
only allowed outside on the terrace.
Is
there maid service?
The house will be ready for your arrival and if you are staying for
a two week holiday, we
provide a mid-holiday clean with clean
bedding and towels. Extra cleaning can be arranged for a
small charge (payable locally).
Can you
arrange transport back to the airport?
Yes, just tick the box on the booking form.
Transfers to and from the airport are included in the price of your
holiday but must be requested at the time of booking.
Why do
we need to fill in a booking form?
So
that there are no misunderstandings on the telephone about flight numbers,
email and postal addresses etc and so that we can send accurate information to
our property managers.
What
will the weather be like in the winter?
It
should be warm (or even hot) and sunny most days. The average day
time temperature over the winter months is around 20 degrees C or above.
It gets dark at about the same time as in the UK and then the temperature
does drop but only by a few degrees. However, we always recommend
that everyone has at least one pair of long trousers and a warm sweater or
jacket just in case.
What should we do if there are any problems?
Contact our property managers - their phone numbers are in the villa.
If you prefer, give us a ring
while you are there and we will try to sort things
out.
Please do not wait until you come back home to tell us about
any difficulties - it's too late then for us to fix it!
Why do we have to tell you if we taking our laptop?
The internet connection is not permanently live and we have to pay for
your connection in advance so that the provider will
make it available for you,
but this is included in the
cost of your holiday.
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